Support

We're a small team and we genuinely want to help. Reach out anytime.

✉

Email Support

For questions, bug reports, feature requests, or account issues.

hello@factguard.org

We typically respond within 1–2 business days.

Common Topics

Manage or Cancel Subscription

Open Settings → [Your Name] → Subscriptions on your iPhone and tap FactGuard.

Restore Purchases

Tap Profile → Restore Purchases in the app, or sign in with the same Apple ID used to subscribe.

Delete Your Account

Go to Profile → Delete Account in the app. This permanently removes your account and all associated data.

Report a Bug or Issue

Email hello@factguard.org with a description and (if possible) a screenshot.

Request a Refund

Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a request.

Privacy & Data

See our Privacy Policy for details on what we collect and how to request data deletion.

Frequently Asked Questions

How do I cancel my FactGuard Pro subscription?

Subscriptions are managed by Apple, not within the FactGuard app itself.

  1. Open the Settings app on your iPhone.
  2. Tap your name at the top, then tap Subscriptions.
  3. Find FactGuard and tap it.
  4. Tap Cancel Subscription.

You will keep Pro access until the end of the current billing period. Deleting the app does not cancel your subscription.

I switched phones. How do I restore my Pro subscription?

Sign in to the app with the same Apple ID you used when you originally subscribed. Your subscription is tied to your Apple ID, not the device. If it does not restore automatically, tap Profile → Restore Purchases.

Are FactGuard's fact-checks always accurate?

No. FactGuard verdicts are produced by automated analysis, which can make mistakes. Results may be inaccurate, incomplete, or out of date. Always verify critical information against the cited primary sources. FactGuard is a research starting point, not a final authority, and is for general information only — not professional advice.

What happens when I delete my account?

Deleting your account via Profile → Delete Account permanently removes your Firebase account, clears your local app data (streak, usage history, model preference), and — if you signed in with Apple — revokes your Apple authentication token. This action is immediate and irreversible. Your subscription through Apple is not automatically cancelled; cancel it separately through the App Store.

Is my data sold to third parties?

No. FactGuard does not sell your personal data. We have no advertising partners and no tracking SDKs. See our Privacy Policy for full details.

Does FactGuard work offline?

Most fact-checking requires an internet connection to reach FactGuard's verification engine. If you have the on-device option enabled, basic fact-checking can run offline entirely on your iPhone without sending data anywhere.

How do I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the FactGuard charge, and select "Request a refund."

Something isn't working. How do I report it?

Email us at hello@factguard.org with:

  • A brief description of what happened and what you expected.
  • Your iPhone model and iOS version (Settings → General → About).
  • A screenshot if relevant.

We aim to respond within 1–2 business days.